Return & Exchange Policy

At Rohan Arora, every pair is crafted with precision, care, and attention to detail. We take pride in delivering products of the highest quality. However, if something isn’t right, we’re here to help.

1. Exchanges

We offer exchanges under the following conditions:

• Requests must be raised within 5 days of delivery
• The product must be unused, unworn, and in its original packaging
• Exchange is applicable only for:
  • Size issues
  • Manufacturing defects

Once your request is approved, we will arrange a reverse pickup or guide you through the return process.

2. Returns

As a luxury made-to-order brand, we do not offer refunds. However, in exceptional cases (such as verified defects), we may offer:

• Store credit (valid for 90 days)
• A replacement pair

All return requests are subject to quality inspection once the product is received.

3. Non-Eligible Items

The following items are not eligible for return or exchange:

• Custom-made or personalized orders
• Products purchased during special promotions or sale events
• Items showing signs of wear, damage, or alteration

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

• Please notify us within 48 hours of delivery
• Share clear images/videos of the issue

We will ensure a quick resolution, including replacement at no additional cost.

5. How to Request

To initiate a return or exchange, please email us at:

Email: support@therohanarora.com

Please include:

• Order number
• Reason for request
• Supporting images (if applicable)

6. Important Notes

• Reverse shipping is complimentary for defective products only
• For size exchanges, a nominal logistics fee may apply
• We recommend trying footwear on a clean, soft surface to avoid damage

7. Our Commitment

We are committed to ensuring you have a seamless and satisfying experience with Rohan Arora. Every request is handled with care, fairness, and attention.